Frequently Asked Questions
Everything you need to know about shopping with NoJo for your home essentials.
What is the standard shipping timeframe for NoJo furniture and decor?
Most in-stock items are processed within 2-3 business days. Standard ground shipping typically takes 5-7 business days, while larger furniture pieces requiring freight delivery may take 2-3 weeks.
Do you offer a warranty on your home products?
Yes, we offer a 1-year limited warranty on all furniture and lighting. This covers manufacturing defects in materials and workmanship under normal household use.
What is your return policy for home textiles and accessories?
We accept returns on unused and unwashed items within 30 days of delivery. Please ensure items are in their original packaging to be eligible for a full refund.
Are your wood products sustainably sourced?
At NoJo, we prioritize the planet. 85% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for larger home investments.